Pay Information
Q. How does the pay system work?
The Pay Badge is required for you to be eligible for pay. The amount of pay you receive is based on your level of activeness during pay requirements. Refer to our pay policy here for more information.
Q. When does pay start?
Pay Time starts at 2, 5 and 8 AM/PM GMT+8. However, you have to be in base 30 minutes prior to pay time in order to be eligible to receive pay. This is also known as pay requirements, which will be announced by the pay host.
Additionally, there is a Bonus Reward Line at 11 AM/PM GMT+8, where you have to be in base 15 minutes prior to promo time to be eligible to receive your promotion or HC point.
Q. What is the Pay Bonus badge?
The Pay Bonus badge is awarded to staff that are hardworking and get noticed by Ambassador+ members. The pay bonus entitles you to an additional 2c on top of your regular pay or an additional promotion.
Q. How do I unlock my Trade pass?
Go to your talents on your profile and complete the tasks, or refer here.
Discord Information
Q. How do I join the discord server?
Contact a HR+ to get a discord invitation link. You are only able to join the discord server when you are Security+.
Q. Why can’t I send messages in the chat?
If you are unable to send messages, it is likely that you do not have a role in the server. Please agree to the server rules and verify yourself in the #verification chat. Some chats are restricted and only people with permission are allowed to send messages, such as the Announcements thread.
Promotion Information
Q. Can I promote someone if I was observing them from FTB?
No, you cannot. You must observe someone whilst filling a station to be able to promote them.
Q. Can I promote someone after they got promoted as pay or in a line
Yes, as long as they meet the requirements and they are eligible before they took pay. However, you cannot promote someone after a promotion line.
Q. What is observation time and how long must I observe someone for?
Observation time refers to the online time of the person you wish to promote, and the time they have filled a station for. You can check it here on section 3.1 or refer to the table below.
| Division | Observation Time |
| Standard – Special Operations | 10 minutes |
| High Rank – Senior Leadership Council | 30 minutes |
| Human Resources – Management | 45 minutes |
Q. How long do I have to wait in between promotions?
Please refer to this table, the timings are stated as follows:
| Division | TIme between promotions |
| Standard | 10 minutes |
| Security | 15 minutes |
| Trainer | 20 minutes |
| Special Operations | 25 minutes |
| High Rank | 30 minutes |
| Senior High Rank | 45 minutes |
| Judicial Department | 60 minutes |
| Professional Staff | 120 minutes |
| Tactician Unit | 120 minutes |
| Special Detective Unit | 180 minutes |
| Consultant Team | 180 minutes |
| Criminal Justice | 240 minutes |
| Board Of Managers | 300 minutes |
| Senior Leadership Council | 360 minutes |
| Human Resource | 420 minutes |
| General Council | 480 minutes |
| Presidential | 540 minutes |
| Office of Administration | 720 minutes (12 Hours) |
| Management | 1440 minutes (24 Hours) |
Portal Information
Q. When am I allowed to have a portal account?
You are allowed to register an account on the portal here once you have been promoted to the Trainer Division.
Q. How do I promote Cadet 2nd Class members?
To promote them, you have to perform a manual promotion by clicking on the “Add Promotion” option and fill in the necessary details.
Q. How do I apply for a Leave of Absence (LOA)?
To apply for an LOA, log onto the portal and go to the “Leave of Absence” tab. Once there click “Add Leave”, fill out the necessary details and submit.
Q. How long can I be offline without getting my badge removed?
30 days for Security-Management, 10 days for Ambassadors and 7 days for iCs without an LOA. Should you need to be away for more than that, please apply for a LOA
Other Information
Q. What is an Executive Assistant (EA)?
An EA is similar to that of a personal assistant. The person is personally chosen by an iC member. To find out more, please click here for the job scope of an EA.
Q. How do I join Special Units?
When Special Units are open for application, respective Unit Directors will be posting application forms + requirements under #job-openings in our discord or you can check the requirements under Special Units.
Q. How do I report a member for bullying/ breaking of rules.
You may report to any iCs, or report directly to our Internal Security Affairs team via this form here.